This Privacy Policy is part of the fellbet Terms & Conditions. By using the fellbet Platform, you acknowledge that you have read and understood how we handle your personal data as described below.
256-Bit Encryption
All data transmitted between your device and fellbet is protected by industry-standard TLS/SSL encryption.
No Data Selling
fellbet does not sell, rent, or trade your personal information to third-party advertisers or data brokers.
Your Data Rights
Filipino players have the right to access, correct, and request deletion of their personal data at any time.
Secure Storage
Player data is stored on encrypted servers with access controls, audit logging, and regular security reviews.
DPA Compliance
fellbet complies with the Republic Act 10173 (Data Privacy Act of 2012) and applicable Philippine data regulations.
Defined Retention
We keep your data only as long as necessary for legal, regulatory, and operational purposes — then securely delete it.
1. Who We Are
fellbet ("we," "us," "our," or "the Platform") is an online gaming platform accessible at https://fellbet.app, offering casino games, live dealer tables, slots, bingo, and related services to eligible players in the Philippines. As the data controller, fellbet is responsible for the personal information collected through the Platform and for ensuring it is handled in accordance with applicable Philippine data protection law, including Republic Act 10173, otherwise known as the Data Privacy Act of 2012 (DPA).
For all privacy-related inquiries, please contact us at [email protected].
2. Data We Collect
fellbet collects personal information necessary for account administration, identity verification, payment processing, fraud prevention, and regulatory compliance. The categories of data we collect include:
2.1 Registration Data
- Full legal name, date of birth, and nationality;
- Email address and mobile number;
- Residential address (including barangay, city/municipality, province);
- Username and encrypted password.
2.2 Identity Verification (KYC) Data
- Government-issued photo identification (Philippine passport, driver's licence, SSS/UMID card, PhilSys ID);
- Proof of address documents;
- Selfie or biometric verification data where required.
2.3 Financial Data
- GCash or Maya wallet identifiers (mobile number);
- Bank account numbers used for deposits or withdrawals (BPI, BDO, Metrobank);
- Transaction history including deposits, withdrawals, and bet records.
2.4 Usage & Technical Data
- IP address, device type, operating system, and browser type;
- Session logs, game history, and Platform interaction data;
- Cookie identifiers and analytics data (see Section 6).
2.5 Communications Data
- Support ticket content and live chat transcripts;
- Emails and messages sent to fellbet customer support.
3. How We Use Your Data
fellbet uses the personal information collected for the following purposes:
- Account Management: Creating and maintaining your player account, processing login sessions, and updating account details;
- Identity Verification: Complying with KYC requirements under Anti-Money Laundering (AMLA) regulations applicable in the Philippines;
- Payment Processing: Facilitating deposits and withdrawals via GCash, Maya, and Philippine bank accounts;
- Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, and multi-accounting;
- Regulatory Compliance: Meeting obligations under PAGCOR gaming frameworks, AMLA, and the Data Privacy Act;
- Customer Support: Responding to inquiries, resolving disputes, and providing technical assistance;
- Responsible Gaming: Monitoring gameplay patterns to identify problem gambling and enforce self-exclusion requests;
- Platform Improvement: Analysing aggregated usage data to improve game selection, interface design, and performance;
- Marketing Communications: Sending promotional offers and bonus notifications to players who have opted in — you may opt out at any time.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012 and applicable regulations, fellbet processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to perform the services you have requested (account registration, gaming, payments);
- Legal obligation: Processing required to comply with AMLA, PAGCOR requirements, and tax regulations;
- Legitimate interest: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your fundamental rights;
- Consent: Marketing communications and non-essential cookies, where your prior opt-in consent has been obtained.
5. Data Sharing & Disclosure
fellbet does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data in the following limited circumstances:
5.1 Service Providers
We engage trusted third-party service providers — including payment processors (GCash, Maya, BancNet), identity verification providers, cloud hosting partners, and game software suppliers — who process data on fellbet's behalf under strict data processing agreements and confidentiality obligations.
5.2 Regulatory Authorities
fellbet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine regulatory bodies where required by law or court order.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights under the DPA will be preserved.
fellbet will never share your personal data with third-party advertisers, data brokers, or social media platforms without your explicit consent.
6. Cookies & Tracking Technologies
fellbet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve your gaming experience. The types of cookies we use include:
- Essential Cookies: Required for login sessions, security tokens, and basic Platform functionality. These cannot be disabled;
- Performance Cookies: Collect anonymous data on how players use the Platform to help us improve speed and reliability;
- Preference Cookies: Remember your language, display settings, and favourite games;
- Analytics Cookies: Aggregate data on Platform traffic patterns (no personally identifiable information is shared with analytics providers).
You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in and use the Platform.
7. Data Retention
fellbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:
- Account data: Retained for the duration of your active account and for five (5) years following account closure, in compliance with AMLA record-keeping requirements;
- Transaction records: Retained for five (5) years from the date of the transaction;
- KYC documents: Retained for five (5) years from account closure or the end of the business relationship;
- Support communications: Retained for two (2) years from the date of the last interaction;
- Marketing opt-in records: Retained until you withdraw consent.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
8. Security Measures
fellbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- 256-bit TLS/SSL encryption for all data transmitted between your device and our servers;
- Encrypted storage of passwords using industry-standard hashing algorithms;
- Role-based access controls limiting employee access to personal data on a need-to-know basis;
- Regular security audits, vulnerability assessments, and penetration testing;
- Intrusion detection systems and real-time security monitoring;
- Two-factor authentication (2FA) available for all player accounts.
While fellbet employs industry-standard security measures, no online system is completely impenetrable. Players are responsible for keeping their login credentials confidential and for promptly reporting any suspected unauthorised access to their account.
9. Your Rights Under the Data Privacy Act
As a data subject under the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal information held by fellbet:
- Right to be Informed: To know how your personal data is collected, used, and shared;
- Right of Access: To request a copy of the personal data fellbet holds about you;
- Right to Rectification: To correct inaccurate or incomplete personal data;
- Right to Erasure / Right to be Forgotten: To request deletion of your personal data where retention is no longer legally required;
- Right to Data Portability: To receive your personal data in a structured, machine-readable format;
- Right to Object: To object to the processing of your personal data for marketing purposes;
- Right to File a Complaint: To lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of these rights, submit a written request to [email protected]. fellbet will respond within fifteen (15) business days of receiving a verified request.
10. Children & Minors
The fellbet Platform is strictly prohibited for persons under the age of 21 years. fellbet does not knowingly collect personal data from individuals below this age. If fellbet becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].
11. Third-Party Links
The fellbet Platform may contain links to third-party payment providers or game software partners. These third parties operate their own privacy policies, which are independent of fellbet. fellbet is not responsible for the privacy practices of any third-party site or service. We encourage you to review the privacy policies of any third-party services you access through the Platform.
12. Updates to This Privacy Policy
fellbet may revise this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or regulatory obligations. The effective date at the top of this page will be updated when material changes are made. Where changes are significant, we will notify registered players via email or a prominent notice on the Platform. Your continued use of the Platform after the effective date constitutes acceptance of the revised Privacy Policy.
13. Contact & Data Privacy Officer
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact the fellbet Data Privacy team:
Complaints regarding the processing of your personal data may also be submitted to the National Privacy Commission of the Philippines through official NPC channels.