fellbet Frequently Asked Questions

fellbet requires a valid government-issued photo ID — such as a Philippine passport, driver's licence, SSS/UMID card, or PhilSys National ID. You may also be asked to submit a proof of address (e.g., a recent utility bill or bank statement showing your name and residential address). Selfie verification may be required for high-value accounts.

Standard KYC verification on fellbet is completed within 24 to 48 hours on business days. During high-volume periods it may take up to 72 hours. You will receive an email notification once your account is fully verified. Until then, deposits are accepted but withdrawals are held pending verification.

On the fellbet login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent to that email within a few minutes. The link is valid for 30 minutes. If you don't receive it, check your spam folder or contact fellbet support at [email protected].

No. fellbet strictly allows one account per person. Creating multiple accounts — using different names, emails, or phone numbers — is a violation of the Terms and Conditions and will result in permanent suspension of all associated accounts and forfeiture of any balances. If you already have an account you cannot access, contact support for recovery assistance.

To close your account, email [email protected] with your registered email address and a brief reason for closure. Any remaining real-money balance will be refunded to your verified withdrawal method within 3 to 5 business days. Note that bonus funds not yet unlocked are forfeited upon voluntary account closure.

The minimum deposit on fellbet is ₱100 for GCash, Maya, and GrabPay. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱200. InstaPay and PesoNet transfers also require a minimum of ₱200. Minimum amounts may vary during special promotions, so check the cashier page for the latest limits.

GCash withdrawals on fellbet are typically processed within 15 to 30 minutes during standard operating hours (8 AM to 11 PM Philippine Standard Time). Requests submitted outside these hours are processed first thing the following morning. Your GCash account must be registered under the same name as your verified fellbet account.

fellbet does not charge its own withdrawal processing fees. However, your bank or e-wallet provider (GCash, Maya, BPI, BDO, Metrobank) may apply their own transfer charges according to their standard fee schedules. Check your provider's fee page for applicable rates. One free withdrawal per day is guaranteed with no platform-side deduction.

Bank transfers via BPI, BDO, or Metrobank typically take 1 to 3 business days from the time fellbet approves the withdrawal. InstaPay transfers are faster — usually within a few hours. PesoNet batches may take until the next business day. Weekend and holiday requests are processed on the next working day.

Yes, fellbet accepts deposits via 7-Eleven CLiQQ for players who prefer over-the-counter cash payments. Generate a CLiQQ payment code from the fellbet cashier, then present it at any 7-Eleven branch nationwide — from Luzon to Mindanao. Credits are applied to your fellbet account within 30 minutes of payment confirmation.

Standard verified accounts have a daily withdrawal limit of ₱50,000 via GCash or Maya. Bank transfer limits are up to ₱200,000 per day for fully KYC-verified accounts. VIP-tier players may have higher limits assigned by their dedicated account manager. Contact support at [email protected] to request a limit review.

fellbet offers hundreds of slot titles from top providers including JILI, PG Soft, Pragmatic Play, Spadegaming, and CQ9. Popular JILI titles like Fortune Gems, Money Coming, and Crazy777 are available alongside progressive jackpot slots and buy-feature games. The full catalogue is accessible on mobile and desktop without any downloads required.

Yes. fellbet's live casino section features real human dealers streaming in HD from professional studios. Available games include baccarat, blackjack, roulette, sic bo, and dragon tiger. WM Gaming live tables are among the most popular with Filipino players. Games run 24 hours a day, 7 days a week, including during Philippine public holidays.

fellbet's sports section covers PBA, NBA, UAAP, and international football. Pre-match and in-play (live) betting are both available. Popular bet types include moneyline, handicap, and totals. During the PBA Philippine Cup and Governors' Cup seasons, fellbet regularly offers boosted odds and same-game parlay options for Filipino basketball fans.

Yes. The fellbet platform is fully mobile-optimized and works on any modern smartphone or tablet browser — Android or iOS — without requiring an app download. The mobile site loads quickly even on standard LTE connections common in Metro Manila, Cebu, and Davao. All games, the cashier, and account management tools are accessible from mobile.

RTP percentages on fellbet slot games vary by title, typically ranging from 94% to 97.5%. Popular JILI slots generally carry RTPs between 96% and 97%. RTPs are calculated over millions of spins and represent long-run averages — short-term results will vary significantly due to variance. Each game's RTP is displayed in its information panel before you start playing.

fellbet offers a welcome deposit bonus for new players on their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration. All bonuses are subject to wagering requirements before withdrawal is permitted. Check the current promotions page for the latest new player offer, as terms are updated regularly.

A wagering requirement (also called a rollover) means you must bet a certain multiple of your bonus amount before the bonus can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing bonus-derived winnings. Different games contribute at different rates — slots typically count 100%, while live casino games may count less.

Yes. fellbet has a tiered VIP program that rewards consistent play with benefits including cashback, higher withdrawal limits, priority customer support, dedicated account managers, and exclusive reload bonuses. Players are upgraded based on deposit volume and wagering activity. VIP members in the top tiers receive personalised promotions tailored to their preferred games.

Yes. All fellbet bonuses have an expiry period, typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not completed within the validity window, the bonus and any bonus-derived winnings are automatically forfeited. The expiry date is always displayed in your account's bonus wallet.

fellbet operates under Philippine gaming regulatory frameworks aligned with PAGCOR (Philippine Amusement and Gaming Corporation) oversight. Players are responsible for ensuring online gambling is permitted in their own jurisdiction. fellbet enforces strict KYC, anti-money laundering (AMLA) compliance, and responsible gaming policies consistent with Philippine regulatory requirements.

The minimum age to register and play on fellbet is 21 years old. This is a hard legal requirement under Philippine gaming regulations. fellbet verifies age during KYC by requiring government-issued photo identification. Accounts found to belong to anyone under 21 are immediately closed and all balances forfeited without exception.

To self-exclude, contact fellbet support at [email protected] and request activation. Self-exclusion periods range from 6 months to permanent. Once activated within 1 hour of your request, you cannot log in, deposit, or bet for the selected duration. Your real-money balance is preserved and refunded after the exclusion period ends and KYC re-verification is complete.

fellbet provides deposit limits (daily, weekly, monthly), loss limits, session time alerts, reality checks showing your net session result, a "Take a Break" feature for 24-hour to 30-day pauses, and full self-exclusion. All tools are free and available immediately upon request. For external support, PAGCOR operates responsible gaming counselling resources for Filipino players. Visit the Responsible Gaming page for full details.